GUIDE

How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment

We accept the following forms of payment Credit Card 

Shipping

  • Shipping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
  • Delivery Time : 4 - 8 days
  • Please take into consideration that some products may take additional time for delivery and processing.
    Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

    - Customs and Duties

    The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

Returns & Exchanges

Currently, we are enforcing policies only in the following areas:

1 ) Returns due to negligence of company
2 ) If there are missing items in order

REQUIREMENTS

Please take into consideration that we only accept qualifying exchange but not returns and refunds. 
Exchange are issued once the returned products clear our inspection. 


RETURN POLICY 

To return a purchase, your items must meet the following conditions: 
- You can return or exchange items within 3 days of the delivery date. 
- Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.  
Also, You need to include a note of your order number, name, and AVAM account E-MAIL.


We do not accept return(s) if:
- you are returning the items just because you changed your mind (on size, color, etc.) 
- you are returning shoes, bags, or any other accessories 
- the products are damaged due to your mishandling

The following items are not considered defective: 
- Items with creases that may have been made while shipping 
- Items with unsatisfactory/incomplete finish due to mass production


Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff.  
Returns that are shipped to us without any prior consent are not accepted.


HOW TO INTIATE A RETURN

we ask that you request your return electronically by accessing your AVAM account Order History. 

Simply navigate to your account’s Order History page to request a click EXCHANGE or RETURN & REFUNDS button.

Fill out the Return Form. 

AVAM MEMBER 
AVAM ACCOUNT ‘SIGN IN’ - > MY ORDER - > ‘ EXCHANGE / RETURNS & REFUNDS ‘ CLICK - > Fill out the online return form.

GUEST  
AVAM ACCOUNT ‘ SIGN IN ’ - > GUEST ORDER CHECK ‘ SIGN IN ’ - > MY ORDER - > ‘ EXCHANGE / RETURNS & REFUNDS ‘ CLICK - > Fill out the online return form.


* Shipping fee for any return caused by our fault will be paid by the company. 
However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. 
The shipping fee will be refunded once the returned item has arrived.


If there is a missing item from your order:  
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery. 

*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.  
 Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.


Refunds

REFUNDS

Your items must meet the following condition: 
The order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or -the ordered item is out of stock.

Please be advised that refund are accepted ONLY IF you followed the instructions above and your refund request has been approved by our staff.  
Refund that are to us without any prior consent are not accepted.


HOW TO INTIATE A RETURN

Fill out the Refund Form.  

AVAM MEMBER  
AVAM ACCOUNT ‘SIGN IN’ - > MY ORDER - > ‘ RETURNS & REFUNDS ‘ CLICK - > Fill out the online refund form. 

GUEST   
AVAM ACCOUNT ‘ SIGN IN ’ - > GUEST ORDER CHECK ‘ SIGN IN ’ - > MY ORDER - > ‘ RETURNS & REFUNDS ‘ CLICK - > Fill out the online refund form.


- Once your refund has been accepted, we will immediately request reimbursement and send you a confirmation email. 
- A refund will be issued back to your original payment method within 5 business days of receiving your return.  
- Please note that original shipping fees are not refundable. 
- The time needed to process your refund may vary based on the payment method used


Credit Card Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. 
The time it takes to restore the credit back to your account depends on the Credit Card Issuer. 
PayPal You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.

Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.



WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

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